Terms of Service

1 · The Service

NEMO is a digital service for link management with conversion attribution: short link creation, click measurement and attribution of leads and sales to their origin through integrations with third-party platforms. The current functional detail is the one shown by the application itself.

You must be at least 18 years old and have capacity to contract. The Service is addressed to professionals and to consumers; where a clause distinguishes between them, it says so expressly.

2 · Plans: trial, Free and Pro

When you create your account you get a 30-day trial with all Pro capabilities, no card and no commitment. When the trial ends, your account moves to the Free plan automatically — you are never charged without expressly subscribing.

The Free plan is permanent and includes: unlimited links that never stop redirecting, your active attribution pair (one leads source and one sales source; if you have neither, your integration with the most recent activity) and a visible history window of 30 days. The rest of your connected integrations are paused: they keep receiving and measuring your events, but their data is only visible with a paid plan. Data beyond the window becomes veiled: not visible, never deleted while your account exists.

The Pro plan is a paid subscription (monthly or yearly) with all capabilities. Current prices, with indirect taxes included, are those shown on the plan page and in the checkout itself before you pay.

Founder price: a one-time offer addressed to the first users, consisting of a 40% discount on the subscription plan. “For life” means exactly this: the discount remains for as long as your subscription stays active, on any plan. It is extinguished if the subscription ends — by effective cancellation at the end of the period or by non-payment once payment retries are exhausted — and it does not revive with a later subscription. It is personal and non-transferable. The offer window is limited and will not be repeated.

3 · Subscribing, renewal and cancellation

Before you pay, the checkout shows the final price with taxes included, the billing period and the fact that the subscription renews automatically for equal periods until you cancel. Subscribing requires your express consent.

Cancelling is as easy as subscribing and through the same channel: from Settings → Plan → “Manage subscription” you access the customer portal and cancel in two clicks, effective at the end of the paid period. Until then you keep all capabilities. No lock-ins, no penalties.

The purchase is made through Stripe as merchant of record (Managed Payments with Link): Stripe/Link issues the charge and the invoice, collects taxes and handles transaction refunds and disputes, under its own purchase terms shown at checkout. NEMO provides the Service and sets the prices.

4 · Right of withdrawal (14 days)

If you subscribe as a consumer, you have the right to withdraw from the contract within 14 calendar days from subscribing, without giving any reason. This right cannot be waived: NEMO is a digital service and the exception foreseen for digital content does not apply to it (CJEU judgment of 9 July 2026, case C-234/25).

When subscribing you expressly consent to the Service starting immediately, without waiting for the withdrawal period to end. If you withdraw having used the Service, you are refunded the amount paid minus the part proportional to the period already enjoyed, calculated on the total contracted price.

How to withdraw: (a) using the online withdrawal function available on your plan page during the 14 days, in two steps with confirmation — you will receive an acknowledgement by email without delay; (b) writing to soporte@enrivasgarcia.com with an unequivocal statement; or (c) using the model form at the end of this document. The refund is executed by Stripe as merchant of record, through the same payment method and without undue delay (at most 14 days from your communication).

5 · Your data and your visitors' data

Your data is yours. Personal data processing is governed by the Privacy Policy and, regarding the data of your websites' visitors that NEMO measures on your behalf, by the Data Processing Agreement (DPA) incorporated into these terms by reference. You are responsible for using NEMO on your websites in compliance with the rules that apply to you (information, cookie consent and the legal bases of your own processing).

6 · Acceptable use

Use of the Service is subject to the Acceptable Use Policy (nemolink.app/legal/uso-aceptable), which forms part of these terms. NEMO may disable links and suspend accounts in the abuse cases described there.

7 · Conformity and warranties

If you are a consumer, we are liable for the conformity of the Service under the digital content and services rules (Directive (EU) 2019/770 and arts. 115 ff. of the Spanish Consumer Act): you are entitled to have the Service brought into conformity and, where applicable, to a price reduction or termination. No warranty exclusion in these terms applies where the law does not allow it.

For professional (B2B) users, the Service is provided in its current state and with reasonable professional diligence; we do not guarantee uninterrupted availability or specific business results, and attribution metrics are estimates based on the technically available data.

8 · Liability

Within the limits set by mandatory law, neither party is liable for indirect damages, loss of profit or loss of data not caused by its breach, and the Owner's total liability for all claims arising from the Service is limited to the greater of: (a) the fees you paid in the 12 months before the event giving rise to the claim, or (b) €100.

This limitation does not apply in cases of wilful misconduct or gross negligence, to personal injury, or to any liability that the law does not allow to be limited. Consumer safeguard: if you are a consumer, nothing in these terms limits the rights that consumer law grants you on a non-waivable basis.

9 · Intellectual property

NEMO (software, brand, design) belongs to the Owner or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service while you hold an account. Your data and content are yours; you grant us the licence strictly necessary to provide the Service to you (hosting, processing and displaying your data). If you send us feedback, we may use it without restriction and without compensation.

10 · Suspension and termination

You can close your account at any time. We may suspend or terminate accounts for material breach of these terms or of the Acceptable Use Policy, with prior notice except in justified urgent cases (fraud, harm to third parties or legal requirement). Clauses that by their nature must survive (intellectual property, liability, governing law) survive termination.

11 · Changes to these terms and to prices

We may amend these terms by notifying you by email at least 30 days in advance when the change is material. If you do not agree, you may terminate the contract before the change takes effect. Price changes never affect the period already paid and only apply from the next renewal, with prior notice.

12 · Governing law and jurisdiction

These terms are governed by Spanish law. For professional users, the parties submit to the courts of Barcelona. If you are a consumer, this clause does not deprive you of the protection of mandatory rules or of your own forum: you may bring claims before the courts of your domicile.

Documentary integrity and proof of consent

Every acceptance of this document is recorded with: the server date and time, the IP address it was accepted from, the browser identifier (user agent), the language it was shown to you in, its version and the SHA-256 hash of the exact text you saw. The full text of each version is kept together with its fingerprint, so it can always be proven what the document you accepted said, word for word.

That record is kept for as long as it may be needed to evidence consent and SURVIVES the closure of your account: when you delete it, the record is detached from your live identity and only the data strictly necessary for that evidence remains. This is the honest counterpart to the controller's duty to be able to demonstrate consent (art. 7.1 GDPR).

Annex · Model withdrawal form

(Complete and send this form only if you wish to withdraw from the contract.)

• To: {TITULAR} — soporte@enrivasgarcia.com
• I hereby give notice that I withdraw from my contract of subscription to the NEMO service.
• Subscribed on: ______
• Account email: ______
• Date: ______
• (Signature only if this form is notified on paper.)

Version history

• 1.1 (2026-07-22): añadida la cláusula de integridad documental y prueba del consentimiento (D-LEGAL-2).
• 1.0 (2026-07-22): versión inicial.